Help Center

Click Open account, enter your email, verify your phone, and complete identity verification (KYC). Most users are approved instantly.

gFinOS is available in 180+ countries, with automatic country, language, and currency detection at sign-up.

Balances are held with regulated banking partners, encrypted in transit and at rest, and protected by multi-factor authentication on sensitive actions.

Link a bank account, add a debit or credit card, or make a manual bank transfer using the reference code shown at checkout. Cash deposits are supported at partner agents.

Withdrawals to a linked bank account settle within minutes on supported rails and up to one business day on legacy rails.

A 10% platform fee applies to wallet withdrawals to a traditional bank. Government taxes (up to 45% depending on jurisdiction) are deducted at source and forwarded to your country's revenue wallet.

No. gFinOS does not charge card processing fees for merchants during the introductory period.

Merchants can issue refunds from their dashboard. Refunded amounts reverse instantly to the buyer's wallet, and any cashback is netted back.

Yes. Every merchant has a QR code on their storefront and POS. Consumers scan and confirm — settlement is instant.

Complete personal KYC, then submit a merchant application with your business details and payout destination. Approval typically completes within one business day.

Every merchant gets a hosted storefront at /store/your-slug. Custom domain support is available on request.

Choose bank transfer, mobile money, or keep-in-wallet during onboarding. Bank payouts settle instantly on supported rails.

Cashback of 2–10% is applied automatically at checkout on eligible merchant payments and credited to your wallet.

Share your referral link from your dashboard. When a friend joins and completes KYC, both of you receive a reward configured by our incentives console.

Points accrue on eligible spending and can be redeemed for utilities, transport, and shopping.

Government-issued ID (passport, driver's license, national ID). We also support alternative verification for users without conventional ID, subject to enhanced controls.

Applicable GST/VAT and government taxes are calculated at the point of transaction and remitted to your country's revenue wallet automatically.

Yes. From the dashboard, request a statement for any date range. Statements are digitally signed and can be verified publicly.